Sending parcels within the UK has never been more accessible, especially with modern courier services like Evri.
Known for its extensive network of drop-off points and user-friendly platform, Evri offers a flexible and budget-conscious way to send packages across the country and internationally.
In this guide, we’ll explore how to send a parcel with Evri, including pricing, labelling, and drop-off procedures.
What Is Evri And How Does Its Parcel Delivery Service Work?
Evri is a popular courier company in the UK, previously known as Hermes. It offers a wide range of parcel delivery services suited to both individuals and businesses. Evri has built a strong reputation for cost-effective delivery options and ease of use.
The service allows senders to book deliveries online or through the mobile app and provides multiple ways to send parcels including local drop-off locations and home collections. Deliveries can be made within the UK and to more than 200 countries worldwide.
Evri services include:
- ParcelShop drop-offs
- 24/7 Locker drop-offs
- Door-to-door courier collection
- Standard and Next Day delivery
- Tracking with optional delivery confirmation
With thousands of drop-off points and flexible delivery options, Evri caters to users who want affordability and convenience when sending parcels.
How Can You Prepare Your Parcel For Sending With Evri?
Preparing your parcel properly is essential to ensure it arrives safely and without delay. Evri provides clear guidance on how parcels should be packed, labelled, and weighed.
Packaging must be secure and suitable for the contents. Lightweight items may go in padded envelopes, while heavier or fragile goods should be placed in sturdy cardboard boxes. Ensure all openings are sealed with strong adhesive tape.
Labelling is a key part of parcel preparation. If you have access to a printer, you can print your label at home and attach it securely to the front of your package.
Alternatively, if you do not have a printer, you can use the Print In ParcelShop devices available at many Evri ParcelShop locations.
Evri has weight and size limits that must be followed. Parcels must not exceed 15kg and should fall within the standard size categories specified by the company. You should also avoid sending restricted or prohibited items.
When filling in the parcel information online, you will be asked to provide:
- Accurate weight and dimensions
- Parcel contents and estimated value
- Return address and recipient contact details
Providing the correct information helps avoid delays and ensures your parcel is covered by Evri’s standard £20 insurance or any additional cover you purchase.
How Do You Book And Pay For A Parcel Delivery With Evri?
Booking a parcel delivery with Evri is designed to be quick and user-friendly. Everything can be done either online or through the Evri mobile app. Once on the platform, you begin by entering the origin and destination postcodes, followed by the parcel weight.
Next, you’ll choose whether you want to drop off the parcel yourself or arrange for a courier to collect it from your home or workplace. If you’re using a ParcelShop, you can either bring a pre-printed label or generate one at the shop using a QR code.
Once your delivery method is selected, you’ll need to complete the parcel details section and select any extra services such as:
- Additional insurance for high-value items
- A digital signature on delivery
- Notification to the recipient
After confirming your details, you’ll be prompted to pay for the service. Evri accepts major debit and credit cards as well as PayPal. Upon payment, your shipping label will be available to download.
If you need to print your label, but don’t have access to a printer, visit a ParcelShop with a Print In ParcelShop device and scan your QR code to print it on-site.
Where Can You Drop Off Your Evri Parcel?
Evri makes it simple to drop off your parcels with thousands of locations conveniently placed throughout the UK.
Whether you’re looking for flexibility, accessibility, or a contact-free experience, the drop-off options are designed to accommodate every need.
You can choose between two main drop-off methods:
ParcelShops
Evri ParcelShops are retail locations such as local convenience stores, newsagents, and petrol stations that partner with Evri to accept parcels.
These shops are typically open early until late, including weekends, making them a flexible option for people with busy schedules.
Key benefits of using a ParcelShop:
- Most are open 7 days a week, often with extended hours
- No need to queue as you might at a Post Office
- Print In ParcelShop service is available at many locations
- Receive a receipt with tracking information for peace of mind
If you don’t have a printer at home, you can still use Evri’s service. Many ParcelShops are equipped with a Print In ParcelShop device.
All you need is your booking’s QR code, which you’ll receive via email or app after completing your booking. Simply scan the code at the in-store device to print your label instantly.
To find your nearest ParcelShop, use the Evri ParcelShop locator on their website or mobile app. Just enter your postcode to get a list of the closest shops, along with their opening hours and label printing availability.
Lockers
Evri Lockers offer a secure and fully automated way to drop off parcels. Positioned in high-footfall locations such as supermarket car parks, shopping centres, and transport hubs, Lockers are accessible 24 hours a day, making them ideal for those needing a contact-free or out-of-hours option.
Features of Evri Lockers:
- Available 24/7, ideal for early morning or late-night drop-offs
- Located in well-lit, busy public areas for added safety
- Protected by CCTV surveillance
- Accommodate small to medium parcels up to defined dimensions
The largest Locker size can accommodate parcels measuring up to 62cm x 39cm x 57cm, suitable for most typical deliveries.
Lockers are especially convenient for customers who already have a label printed or have selected the Locker option during their booking.
Once you arrive at the Locker, simply follow the on-screen instructions to scan your QR code or enter the numeric code provided in your booking confirmation. The appropriate Locker door will open for you to deposit your parcel.
Just like with ParcelShops, you can find your nearest Locker using Evri’s locator tool online or through the app.
Quick Comparison: ParcelShops vs Lockers
| Feature | ParcelShops | Lockers |
| Availability | Shop opening hours (usually 7 days/week) | 24/7 access |
| Printer Required | No (Print In ParcelShop available) | Yes, label must be printed in advance |
| Drop-Off Type | In-person handover | Self-service drop-off |
| Receipt Provided | Yes | Confirmation shown on screen/app |
| Parcel Size Limit | Up to 15kg, flexible sizing | Max: 62cm x 39cm x 57cm |
| Environment | Indoors, staffed location | Outdoors, contact-free |
Both options are secure and reliable. Choosing between them largely depends on your schedule, whether you need assistance, and whether or not you have access to a printer.
By offering both staffed ParcelShops and automated Lockers, Evri ensures that customers have the freedom to send parcels in the way that suits them best.
Whether you’re sending a last-minute gift, returning an online purchase, or running a small business, there’s a nearby drop-off solution to support your needs.
How To Send Your Parcel With Evri Online?
Sending your parcel with Evri is designed to be quick, easy, and convenient. The online process is user-friendly, and whether you’re using a desktop or mobile device, the steps are simple to follow.
1. Fill In The Basics
Begin by entering the fundamental details of your parcel. You’ll need to provide:
- The origin and destination postcodes
- The weight of the parcel (up to a maximum of 15kg)
Evri’s system calculates the price based on weight, so it’s important to weigh your parcel accurately to avoid any delays or incorrect pricing. Their online size and weight guide can help you understand how to categorise your parcel correctly.
2. Choose Your Delivery Service
Next, choose between two main delivery options:
- Next Day Delivery: Drop off at a ParcelShop or Locker by 12pm on a working day for next working day delivery.
- Standard Delivery: Choose drop-off or book a Courier collection for delivery within 2 to 5 working days.
You can complete this step via Evri’s website or mobile app, depending on your preference.
3. Fill In Your Parcel Details
You’ll be asked to describe the contents of your parcel and provide an estimated value. Evri includes £20 cover as standard for all parcels, but you can purchase additional insurance for higher-value items if needed. You also have the option to request a digital signature on delivery for extra peace of mind.
4. Let Us Know Where It’s Going
At this stage, you’ll input the full delivery address. You can also add the recipient’s email address so they receive tracking updates. Additionally, you’ll be asked to:
- Specify a safe place for delivery if the recipient is not home
- Provide your return address, email, and phone number
These details help avoid failed deliveries and improve tracking accuracy.
5. Pay And Print Your Parcel
Finally, complete your booking by choosing a payment method. Evri accepts all major credit and debit cards, as well as PayPal.
Once payment is confirmed, you’ll receive your shipping label. You can:
- Print the label at home
- Or use a Print In ParcelShop device by scanning the provided QR code (ideal if you don’t have a printer)
Apply the label securely to your parcel and you’re ready to drop it off or await courier collection.
What Are The Costs Of Sending A Parcel With Evri?
Evri’s pricing is among the most affordable for parcel delivery in the UK. Prices depend on the weight of the parcel and the delivery method selected. Drop-off is typically cheaper than courier collection.
Below is a breakdown of common parcel weights and starting prices for drop-off services:
| Parcel Weight | Drop-Off Price (from) | Courier Collection Price (approx.) |
| 0–1kg | £2.62 | Up to £0.40 more |
| 1–2kg | £3.22 | Slightly higher |
| 2–5kg | £4.19 | Varies by area |
| 5–10kg | £5.26 | Location-based variations |
| 10–15kg | £6.31 | Higher depending on distance |
Evri may also charge a location-based surcharge of £2.75 for specific postcodes, particularly if delivery requires travelling to more remote regions. This charge is waived if the sender and recipient are in the same postcode area.
For Next Day services, drop-off must occur before 12pm on a working day. Delivery times are longer for weekend drop-offs.
How Can You Track Your Evri Parcel Once It’s Been Sent?
Evri provides full tracking for all parcels sent through its platform. When booking your parcel, you receive a tracking number that can be used to follow the parcel’s journey from dispatch to delivery.
To track your parcel, visit the Evri website or mobile app and enter the tracking number in the designated field. You’ll see real-time updates including:
- When the parcel is collected or dropped off
- When it is in transit between depots
- When it is out for delivery
- When it is successfully delivered
Delivery updates can also be sent via email or SMS if the sender includes the recipient’s contact details. In most cases, Evri couriers take a photo of the delivery as proof.
If your parcel’s tracking has not updated for more than 48 hours, it is recommended to contact customer support for assistance.
What Should You Do If There Is An Issue With Your Evri Delivery?
While most parcels arrive without issue, there are steps you can take if something goes wrong. Common problems include delayed deliveries, tracking not updating, or items arriving damaged or not at all.
The first step is to check your tracking number to see the parcel’s current status. If the issue remains unresolved, you should contact Evri’s customer support team through their online help section.
Here are some common scenarios and suggested actions:
| Issue Type | Action to Take |
| Tracking not updating | Wait 24–48 hours, then contact support |
| Parcel delayed | Verify address and safe place instructions |
| Parcel lost | Submit a claim using your booking reference |
| Item damaged | Provide photos and evidence for compensation |
Evri includes £20 cover for each parcel, and you can increase this amount when booking. Claims must usually be submitted within 28 days of sending the parcel.
Why Choose Evri For Sending Parcels In The UK?
Evri’s appeal lies in its convenience, affordability, and wide availability. It offers a viable alternative to traditional postal services and is particularly suited to casual users, online sellers, and small businesses.
Key reasons to use Evri include:
- Competitive pricing for parcels of all sizes
- Thousands of accessible drop-off locations nationwide
- 24/7 Lockers for flexible drop-off times
- Optional home collection for added convenience
- Tracking, delivery proof, and insurance options
- User-friendly booking and label generation
For those looking for a reliable courier with clear pricing and strong support services, Evri remains a solid choice in the UK delivery market.
FAQs About Sending Parcels with Evri
How long does it take for Evri to deliver a standard parcel?
Standard delivery typically takes 2 to 5 working days from the date of drop-off or collection, depending on location.
Can I send international parcels with Evri?
Yes, Evri delivers to over 200 countries and territories. You’ll need to provide customs information and use Courier Collection for overseas deliveries.
What happens if my parcel is too heavy?
Evri has a maximum weight limit of 15kg. If your parcel exceeds this, it will be rejected or returned. Check weight before booking.
Is there compensation if Evri loses my parcel?
Evri provides £20 cover for free, and you can purchase additional cover when booking. Claims must be made within 28 days.
Can I send restricted or prohibited items?
Certain items like weapons, alcohol, and perishable goods are not allowed. Check Evri’s “what you can’t send” list before shipping.
What if I don’t have a printer for the label?
Use Evri’s Print In ParcelShop service available at most ParcelShops. Simply bring your QR code and print the label on-site.
Can I edit or cancel a parcel booking?
You can cancel before drop-off or collection for a refund. Edits are limited, so double-check details before booking.
