Modern point-of-sale systems now do far more than process transactions. For retailers, hospitality operators and other businesses, Epos Now combines cloud-based POS software with payments, stock management, reporting, ecommerce and other business tools.
Founded in Norwich in 2011, Epos Now has expanded significantly and says it now supports more than 100,000 merchants worldwide. The company is also investing further in AI-powered business management and embedded finance as it expands internationally.
From independent businesses to multi-site operators, Epos Now provides tools designed to connect sales, payments, inventory, customer management and business reporting within one ecosystem.
Last Updated: 22.08.2026
What is EPOS Now?
EPOS Now is a globally recognised provider of innovative point-of-sale (POS) systems designed to empower businesses across various industries.
Established in 2011 by Jacyn Heavens in Norwich, UK, Epos Now was created to address the limitations of unreliable and outdated till systems for growing businesses.
Its current About page still reports more than 80,000 business locations across 74 countries, while company announcements from June 2026 state that Epos Now now serves more than 100,000 merchants worldwide.
In June 2026, Epos Now also secured a £90 million funding package from HSBC UK, comprising a £55 million committed revolving credit facility and a £35 million accordion facility, to support international expansion and further investment in its AI-powered platform.
EPOS Now’s mission is simple yet impactful: to empower merchants with AI-powered POS systems and embedded finance solutions, enabling them to thrive and compete effectively in today’s market.
With its focus on providing tailored solutions for industries such as retail, hospitality, and more, EPOS Now delivers a combination of hardware, software, and support that simplifies operations, enhances customer satisfaction, and drives growth.
Global Presence
EPOS Now’s commitment to serving businesses worldwide is reflected in its global reach, with offices in the UK, United States, and Australia:
- UK Registered Office: 2 Whiting Road, Norwich Business Park, Norwich, England, NR4 6DJ
- US Head Office: The Chase Plaza, South Tower, Suite 2010, 189 S. Orange Avenue, Orlando, FL 32801, United States
- Australia Head Office: Unit 412, Tower 2 Kon Tiki Building, 55 Plaza Pde, Maroochydore, QLD 4558
These strategically located offices allow EPOS Now to provide dedicated support and solutions tailored to the specific needs of businesses in each region.
How Does EPOS Now Transform Businesses?
EPOS Now is revolutionising the way businesses operate by providing tools and solutions that optimise efficiency, enhance customer experiences, and drive growth. Here’s a deeper look into how EPOS Now transforms businesses across various industries:
1. Simplified Sales Processes
For any business, a smooth and efficient sales process is the cornerstone of customer satisfaction. EPOS Now offers:
- Faster Checkout Times: With its intuitive interface and fast processing speeds, businesses can reduce waiting times for customers.
- Flexible Payment Options: Accept payments through credit cards, contactless methods, mobile wallets, and more, catering to diverse customer preferences.
- Real-Time Sales Data: Access sales analytics instantly to monitor performance, identify trends, and adjust strategies on the go.
By streamlining these operations, EPOS Now ensures businesses can handle high transaction volumes with ease while delivering a superior customer experience.
2. Enhanced Inventory Management
Managing inventory can be a complex task, especially for businesses with extensive product ranges. EPOS Now simplifies this with:
- Real-Time Inventory Tracking: Know exactly what’s in stock at any given time, reducing the risk of overstocking or stockouts.
- Automated Stock Reordering: Set thresholds to trigger automatic reorders, ensuring essential products are always available.
- Detailed Reporting: Get insights into best-selling products, seasonal trends, and slow-moving inventory to optimise purchasing decisions.
These tools not only save time but also minimise losses caused by inventory mismanagement, helping businesses improve profitability.
3. Streamlined Customer Relationship Management (CRM)
Customer retention is vital for long-term success, and EPOS Now offers integrated CRM tools to help businesses build and maintain strong relationships:
- Customer Profiles: Keep track of purchase history, preferences, and feedback to personalise customer interactions.
- Loyalty Programmes: Easily set up and manage loyalty rewards to encourage repeat business.
- Targeted Marketing Campaigns: Use customer data to create tailored promotions and offers, boosting engagement and sales.
By understanding their customers better, businesses can deliver more personalised experiences, fostering loyalty and repeat visits.
4. Improved Staff Efficiency
Managing a team can be challenging, but EPOS Now’s features make it easier to monitor and optimise staff performance:
- Role-Based Access: Assign roles and permissions to ensure employees only access the tools they need.
- Shift Management: Schedule shifts, track hours, and monitor productivity directly from the system.
- Sales Tracking by Staff: Identify top performers and areas for improvement by analysing sales data at the employee level.
This not only helps in maintaining accountability but also motivates staff by providing clear performance metrics.
5. Integration with Other Tools
EPOS Now’s ability to integrate with over 130 apps ensures businesses can operate efficiently:
- Accounting Software: Sync with platforms like QuickBooks or Xero for effortless financial management.
- E-commerce Platforms: Seamlessly integrate with Shopify, WooCommerce, and others to manage online and in-store sales from one dashboard.
- Marketing Tools: Connect with Mailchimp or other CRM platforms to enhance customer outreach efforts.
By consolidating all business tools into one system, EPOS Now reduces complexity and saves valuable time.
What Are the Key Features of EPOS Now POS Systems?
- Cloud-Based POS for Flexibility: With cloud technology, business owners can access their data from any device, anytime and anywhere. This ensures they can manage operations even when they’re away from the shop floor.
- Integration with Payment Solutions: EPOS Now supports a variety of payment methods, including contactless payments, mobile wallets, and credit cards. This flexibility ensures a smooth checkout experience for customers and faster payment processing for businesses.
- Customisable Software for Retail and Hospitality: EPOS Now’s software can be tailored to meet the unique demands of retail, hospitality, and other industries. From menu management in restaurants to barcode scanning in retail stores, its customisability ensures it fits like a glove.
Why Is EPOS Now Ideal for the UK Market?
Tailored Solutions for Small and Medium Businesses: In the UK, where small and medium businesses are the backbone of the economy, EPOS Now stands out as a POS provider that truly understands their challenges. Its solutions are designed to be affordable yet robust, catering to businesses of all sizes.
Current Pricing and Packages: Epos Now’s UK pricing varies according to the hardware, software, payment and support package selected. As of August 2026, its UK website advertises its Countertop 2 complete POS solution from £199, although the discounted bundle requires a 12-month payments, care and support subscription starting from £54 per month. Promotional pricing and eligibility can change, so businesses should check the current quote and contract terms before purchasing.
Dedicated UK-Based Support and Training: EPOS Now’s UK-based support team ensures businesses have access to assistance whenever required. Moreover, the company provides extensive training to help teams get the most out of their POS systems.
Which Industries Can Benefit from EPOS Now?
EPOS Now’s versatility allows it to cater to a wide range of industries. Whether you’re running a small boutique or managing a large enterprise, EPOS Now provides tailored solutions that meet your business needs.
Retail Businesses
EPOS Now helps retailers optimise operations, improve sales tracking, and manage inventory effectively. Examples of retail businesses using EPOS Now include:
- Clothing Stores: Simplify checkout, manage seasonal inventory, and track sales trends.
- Barber Shops and Beauty Salons: Offer seamless appointment scheduling and secure payment options.
- Bike Shops and Bookshops: Easily manage product catalogues and provide detailed sales reports.
- Electronics Stores and Vape Stores: Monitor high-value inventory and reduce shrinkage.
- Flower Shops and Garden Centres: Offer flexible payment methods for diverse customer needs.
- Pharmacies and Pet Stores: Streamline customer purchases while tracking specialised inventory like prescriptions or pet supplies.
Other retail examples include Car Washes, Convenience Stores, Delis, Gift Shops, Golf Courses, Nail Salons, Non-profits, Sporting Goods Stores, and more, each benefiting from EPOS Now’s customisable features.
Hospitality Businesses
The hospitality industry thrives on efficiency and excellent customer service—both of which EPOS Now excels at providing. Popular use cases include:
- Restaurants, Pizzerias, and Takeaways: Manage orders, table bookings, and delivery operations effortlessly.
- Cafes, Bakeries, and Food Trucks: Speed up service and reduce waiting times during peak hours.
- Pubs, Bars, and Breweries: Offer split billing, track orders, and manage inventory such as beer kegs and wine bottles.
- Hotels and Spas: Integrate EPOS Now with booking and billing systems for a seamless guest experience.
- Fish and Chip Shops and Pizza Shops: Streamline online and in-person orders for improved efficiency.
- Gyms and Non-profits: Manage memberships, services, and payments in one place.
From small cafes to large enterprises, EPOS Now’s adaptability makes it the ideal choice for any hospitality business looking to improve operations and customer satisfaction.
Exploring EPOS Now’s Hardware, Software, and Services
Hardware: Advanced Solutions for Seamless Operations
EPOS Now provides state-of-the-art hardware designed to meet the diverse needs of modern businesses:
- Countertop POS Systems: Reliable and efficient, these systems are perfect for high-volume sales environments, ensuring smooth operations.
- Kitchen Display System (KDS): Enhance restaurant operations with real-time order tracking and communication between staff and kitchen teams.
- EPOS Systems: Fully integrated solutions that streamline payment processing, inventory management, and sales tracking.
- Link Card Reader: A compact, versatile device that accepts multiple payment methods, including contactless and mobile wallets.
- Air: A mobile POS solution offering flexibility for businesses on the go, ideal for events, food trucks, or pop-up shops.
Software and Services: Comprehensive Tools for Business Success
EPOS Now’s software and services cater to the operational and strategic needs of businesses, enabling growth and efficiency:
- Payment Processing: Fast, secure, and reliable payment solutions that accept multiple payment methods, including online and in-person transactions.
- Epos Now My Business: A centralised dashboard providing real-time insights into sales, inventory, and customer data for informed decision-making.
- AppStore: Over 130 integrations with popular business tools, allowing businesses to customise their EPOS Now systems to meet unique requirements.
- POS Software: Intuitive and user-friendly software tailored to industries like retail and hospitality, designed to simplify operations.
- Epos Now Capital: Financial solutions to help businesses access funding for expansion, inventory, or other operational needs.
- Epos Now Order & Pay: Powered by Yoello, this service supports online ordering, delivery, collection and at-table ordering, with orders feeding into the Epos Now POS system.
- Epos Now Online: The company’s ecommerce offering can synchronise products and prices between the POS and online store, with newer functionality using AI to help businesses organise their online catalogue and launch a connected ecommerce presence.
- Epos Now Booking: Launched on 2 June 2026, this integrated appointment and table-booking platform includes deposits, reminders and waitlists. Epos Now says it is included at no additional cost for Epos Now Payments customers worldwide.
How Does EPOS Now Compare to Other POS Providers?
When comparing EPOS Now to other POS providers, several aspects make it a standout choice:
- Wide App Integration: With over 130 integrations, EPOS Now ensures businesses can connect with popular apps like QuickBooks, Xero, and Shopify, making operations seamless.
- User-Friendly Interface: Its systems are easy to use, requiring minimal training for staff.
- Scalability: EPOS Now’s solutions grow with your business, making it suitable for both startups and large enterprises.
- Customer Support: Epos Now provides in-house customer support, but availability depends on the support package. Its UK terms state that Standard Support operates during specified working hours, while Premium Support includes 24-hour telephone support. Businesses should therefore check which support level is included in their chosen package rather than assuming all plans automatically provide 24/7 assistance.
Which Industries Can Benefit from EPOS Now?
Retail Businesses
Retailers rely on EPOS Now for its ability to handle inventory, sales tracking, and customer engagement effortlessly. Barcode scanning and integrated payment solutions further simplify operations.
Hospitality Sector
For restaurants, cafes, and bars, EPOS Now provides tailored solutions such as table management, split billing, and menu customisation. These features ensure fast service and happier customers.
Other Industries
EPOS Now’s flexibility extends to salons, gyms, and even service-based businesses. Its adaptability makes it a reliable choice across various sectors.
Are There Real-World Success Stories with EPOS Now?
EPOS Now has empowered over 80,000 business locations globally, and its solutions have significantly transformed their operations. For instance:
- A small UK cafe streamlined its sales processes and reduced waiting times by implementing EPOS Now’s restaurant POS system.
- A retail chain improved inventory accuracy and reduced losses using EPOS Now’s real-time tracking tools.
- An independent salon saw an increase in customer satisfaction by utilising the CRM features to offer personalised services.
How Can You Choose the Right POS Solution for Your Business?
When evaluating a POS system, it’s essential to consider the following:
- Scalability for future growth.
- Integration options with existing business tools.
- Ease of use for staff and management.
- Customer support and training availability.
Why EPOS Now Might Be the Right Fit?
EPOS Now checks all these boxes and more. Its customer-centric approach, robust features, and proven track record make it an ideal choice for businesses of all types and sizes.
Conclusion
Epos Now has developed beyond a traditional till-system provider into a broader POS, payments and business-management platform serving retail, hospitality and multi-site businesses.
In 2026, its offering includes cloud-based POS, integrated payments, ecommerce, business finance and newer services such as Epos Now Booking.
The company says it now supports more than 100,000 merchants worldwide, and its £90 million HSBC UK funding package announced in June 2026 is intended to support further international expansion and investment in AI-powered business technology.
For businesses considering Epos Now, the important factors are not simply the headline hardware price but the complete cost of software, payments, support and any additional services required.
FAQs About EPOS Now
1. What Is Epos Now?
Epos Now is a UK-founded provider of cloud-based POS systems, payment processing and business-management tools for sectors including retail, hospitality and enterprise businesses.
2. How Many Businesses Use Epos Now?
Epos Now said in June 2026 that it supports more than 100,000 merchants worldwide. Its About page separately reports 80,000+ business locations across 74 countries.
3. How Many Apps Does Epos Now Integrate With?
Epos Now currently states that its system can be customised with 130+ business app integrations, covering areas such as accounting, ecommerce, marketing and operations.
4. How Much Does Epos Now Cost In The UK?
Current prices depend on the package. As of August 2026, Epos Now advertises its Countertop 2 complete solution from £199, with additional subscription conditions applying to the discounted bundle.
5. Does Epos Now Offer 24/7 Support?
Premium Support includes 24-hour telephone support, while Standard Support operates within specified working hours, so businesses should check the support package included with their contract.
6. What Is Epos Now Booking?
Epos Now Booking is an integrated appointment and table-booking service launched on 2 June 2026, offering features including deposits, reminders and waitlists for Epos Now Payments customers.
7. Is Epos Now Suitable For Small Businesses?
Yes. Its current product range targets independent and growing retail and hospitality businesses while also offering multi-site and enterprise capabilities as businesses expand.
