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As a business owner or employee, you likely receive numerous phone calls each day. While most of these calls are probably from clients or customers, there may be times when you receive a call from a number you don’t recognise. Knowing how to handle these types of calls can be difficult, especially if they are unsolicited. In this blog post, we will discuss what businesses should do when they receive a call from a number they don’t recognise.
What Should Businesses Do When They Receive a Call From an unknown Number?
Verify the Caller’s Identity
The first step in handling a call from an unfamiliar number is to verify the caller’s identity. One way to do this is to ask the caller to identify themselves and explain the purpose of their call. If the caller is legitimate, they should have no problem providing you with this information. If the caller is hesitant to identify themselves or cannot explain the purpose of their call, it may be best to end the call and block the number.
Another approach is to turn to the internet. For example, if you have a missed call from 08007613362 you might decide to search this number online to see if it comes up on a business website. Alternatively, other people may have identified the number as a scam already, or you can use call tracking software to track the calls.
Train Employees on How to Handle Unknown Calls
It is important to train employees on how to handle calls from unknown numbers. Employees should be instructed to answer the phone professionally and to ask the caller to identify themselves. If the caller is unable to provide their name and the purpose of their call, employees should be instructed to politely end the call and take note of the number. Employees should be prepared to take a message or transfer the call to the appropriate person if the caller is legitimate.
Be Wary of Scammers
Unfortunately, many scammers target businesses with phone calls. These scammers may pretend to be a government agency, a well-known company, or even a potential client. They may ask for sensitive information, such as social security numbers or bank account numbers, or they may try to sell you a product or service that you don’t need. It is important to be wary of these types of calls and to take steps to protect your business from fraud.
If you receive a call from someone claiming to be a government agency or well-known company, ask for their name and phone number. Then, do your own research to verify that the person and company are legitimate. You can also ask for a reference number or case number so that you can follow up with the agency or company directly. If you suspect that a caller is a scammer, report the call to the appropriate authorities.
Don’t Give Out Sensitive Information
It is important to never give out sensitive information over the phone to someone you don’t know. This includes social security numbers, bank account numbers, and passwords. Legitimate companies will never ask for this type of information over the phone. If someone asks for this type of information, it is likely a scam.